We are so convinced that Hydro Flasks® are the best vacuum-sealed insulated bottles available that we guarantee every Hydro Flask against manufacturer’s defects for 100 years or one lifetime, whichever comes first!

There's no warranty card to fill out or receipt to keep. You don’t even have to worry about taking your Hydro Flask back to the store where you purchased it. Please note that if it is just your cap that is not working correctly, you do not need to send in any products. Hydro Flask is not responsible for lost or misdirected packages. If the problem lies in the insulation, please follow the instructions below.

Simply contact us and tell us what the problem is. Our Customer Care Department will provide you with the necessary information to get you the replacement bottle or cap you need. When shipping your Hydro Flask, we encourage you to use a traceable method (such as UPS or insured mail) and ship in a sturdy, cardboard box. 

Once your Hydro Flask is received by us, it will be inspected by our Warranty Department. If we determine that your warranty claim is the result of a manufacturer’s defect, we will replace your Hydro Flask and ship a new one back to you free of charge. If we determine that your warranty claim is NOT the result of a manufacturer’s defect, you will be responsible for paying to have your Hydro Flask shipped back to you.

If your Hydro Flask qualifies under warranty, it will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored.

This warranty extends only to you, the original purchaser of the Hydro Flask, and lasts for 100 years or one lifetime, whichever comes first. This warranty covers all parts of the Hydro Flask and applies to defects or failure during standard use, except for: loss-theft, dishwasher use  or normal wear and tear (dents, scratches etc).

When sending your Hydro Flask, please include your name, address, telephone number, email address, and a brief note explaining what’s wrong. Please address shipment to:

Hydro Flask
Attn: Warranty
900 SE Wilson Ave. Ste. H
Bend, OR 97702

Once we receive your shipment, please allow 2-3 weeks for return delivery. You will receive an email from us informing you once your Hydro Flask has shipped. Shipping is free for warranty items in the United States. For all other countries the replacement item will be free, but you will be responsible for shipping charges.

If you have any questions, please e-mail to us at info@hydroflask.com or call us at 888-58-HYDRO ext 1.

Hydro Flask is dedicated to making our customers happy and will do everything we can to help!