What methods of payment does Hydro Flask accept?
We accept Visa, MasterCard and Discover. Debit cards with a Visa or MasterCard logo are also accepted. If you absolutely need to send a check or money order, there may be additional lag time in shipping and processing your order. Bounced checks will be issued a US $35 return check fee, if it becomes applicable.
The address I typed is correct, but the website is not accepting it. What should I do?
Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call our Customer Care Center at 1-888-584-9376 for further assistance.
What do I do if my promotion code doesn’t work?
Verify that you entered the promotion code number exactly as shown, without spaces. If the problem persists, please refer to the terms and conditions associated with the promotion code. Or contact our Customer Care Center directly at 1-888-584-9376.
Can I use a debit card?
Yes, debit cards with a Visa or MasterCard logo are accepted.
Why does my credit card or debit card show two charges?
Sometimes credit/debit card statements contain two transactions, but this is only a temporary scenario. When a purchase is made, an authorization charge is placed on credit/debit cards that temporarily holds funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.
How is sales tax calculated?
Good news! Oregon is one of only a couple states that don’t charge a sales tax. We’re not sure what the other state is - Rhode Island maybe? Let us know if you figure it out…