For fastest resolution, please call our customer service team during business hours. It often takes our consumer service team up to 48 hours to respond to email submissions.


Through the years, you've asked some excellent questions! You'll be happy to find all the answers to your most Frequently Asked Questions right here:

Frequently Asked Questions

Call Us Call Us Call Us

Please call us at

888 584 9376

We're in the office and happy to hear from you:
5am to 5pm, Monday through Friday, Pacific Standard Time
We're offline and out exploring on Saturday and Sunday.

E-mail Us E-mail Us E-mail Us
Write Us Write Us Write Us

Write to us in glorious Bend, Oregon:

525 NW York Drive Bend, Oregon 97703

If you'd like to help represent the Hydro Flask brand with stickers, please send us a self-addressed, stamped envelope to 1331 S. 7th St. Chambersburg, PA 17201

Business / Retailer

Interested in becoming our retailer, need to reorder, or have a question about customer orders? We will gladly help! You may also inquire about Hydro Flask in countries outside of the USA including Europe, Middle East, and Africa.

New Account Inquiry New Account Inquiry New Account Inquiry

To inquire about setting up a new Dealer Account with us please fill out this form: New Account Inquiry

Custom Orders Custom Orders Custom Orders

Hydro Flask Co-brand

When you place your own logo on Hydro Flask products, you're making a statement. You're telling your customers and clients that you value the best quality, service, performance, and experience. You also value your customers and want them to have the best experience possible.


Hydro Flask values partnerships with Craft Beer and Cafe/Coffee brands that align with its brand and business. When you choose to partner with Hydro Flask by engraving or screen-printing your logo on our products, you're showing your shared passion for and commitment to our highest values – high quality, high performance, giving back, living a healthy lifestyle, and of course, having fun.

Get Started

Interested in hearing more? If you're new to Hydro Flask, please fill out our New Account Inquiry Form to get started. If you're a current account with us, please contact our sales team at [email protected]. Please know, individual bottles cannot be customized.

International International International

Email Us

Europe, Middle East and Africa

[email protected]

Asia Pacific & Latin America:

[email protected]

Rest of World:

[email protected]

Press / Media

For United States media and press inquiries,
please reach out to us at [email protected]

For press inquiries in Canada,
please contact Heather Taylor at [email protected]

For press inquiries in the United Kingdom,
please e-mail Abbie Baynes at [email protected]

For press inquiries in Germany,
please e-mail Marius Oppold at [email protected]

For press inquiries in France,
please e-mail Chloé Salanson at [email protected]

For press inquiries in the Benelux, please contact:
Amandine Vandeputte (Belgium) at [email protected]
Véronique Van Baelen (the Netherlands) at [email protected]


Our Parks For All charitable giving program supports the development, maintenance, restoration and accessibility of public green spaces so people everywhere can live healthier, happier and more fulfilled lives. We support nonprofit organizations focused on building, maintaining, restoring, and providing more equitable access to parks. Since the program started in 2017, we’ve given over $1.9 million in cash grants and donated nearly 60,000 bottles.

If your nonprofit organization fits with our giving criteria, please visit the Parks for All page to learn more and apply for grants or product donations.


If you'd like to help represent the Hydro Flask brand with stickers, please send us a self-addressed, stamped envelope to 1331 S. 7th St. Chambersburg, PA 17201.