How can we help?

Call Us: 888-584-9376
M-F | 6am - 3pm Pacific

ONLINE ORDERS

Online Orders

What methods of payment does Hydro Flask accept?
We accept Visa, MasterCard, Discover and American Express. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.
Can I use a debit card?
Yes, debit cards with a Visa or MasterCard logo are accepted.
Why does my credit card or debit card show two charges?
Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards that temporarily holds funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.
The address I typed is correct, but the website is not accepting it. What should I do?

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call our Customer Service at 888-584-9376 for further assistance.

Why does my Hydro Flask not have a registered trademark symbol?
Newly produced Hydro Flasks do not feature a registered trademark symbol next to our logo. This decision was made to enhance the presentation of the logo on our bottles. The absence or presence of a Hydro Flask registered trademark or R symbol next to our logo is not an indicator of authenticity.
Why do the new Hydro Flask Wide Mouth bottles look different?

We've elevated the silhouette and modernized the design of our Wide Mouth bottles to align with the rest of our bottle lineup. This evolution comes without compromising performance — cold stays icy cold for 24 hours, and hot stays piping hot for 12 — just like always. There are a few differences in the new design, as noted by the below graphics:

Hydro Flask Wide Mouth

What do I do if my promotion code doesn’t work?

Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact our Customer Service at 888-584-9376.

Returns

Returns

Products purchased on the Hydro Flask website can be returned to Hydro Flask for a full refund within 30 days of the purchase date. In order to be eligible for return, products must be in an unused condition with their original packaging intact.

If you have purchased a Hydro Flask from one of our dealers, please contact them directly for their return policy.

My Hydro Orders: Because all My Hydro™ orders are made to be uniquely you, they are not eligible for returns.

Here's what to do:

  • You can return your purchase for up to 30 days from the purchase date.
  • Acquire an RMA Number by calling our Customer Service Team at 888-584-9376.
  • Mail the return package to:
    HYDRO FLASK,
    attn: RETURNS
    3890 HWY 51 N.
    Southaven, MS. 38672
  • Please reference your order number from your HydroFlask.com purchase.
  • Clearly reference your RMA number that you acquired from our customer service team.
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
  • Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable. We do not accept COD deliveries.
  • Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.

If you have any questions, call us toll free 8 AM – 5 PM PST at 888-584-9376 or visit our contact form.

SHIPPING & HANDLING

Shipping & Handling

How long will my order take to arrive (including processing and shipping)?

Depending on the shipping method selected and the type of order placed, processing and shipping times vary. Please see the chart below as a quick reference guide. Orders are processed and shipped during business hours only, so please note that the below estimates do not include nights, weekends, or holidays.

If you see a delayed shipping message on the website, please expect additional processing and shipping days in addition to the timelines noted below.

Two-day delivery

Orders placed before 9am PT for two-day delivery will be processed same day and arrive in two business days. If orders are placed after 9am PT, they will be processed and shipped the next day, arriving on the third business day.

For example, if an order is received before or by 9am PT on a Wednesday, you will receive your order by Friday. If the order is placed after 9am PT on Wednesday, you can expect your order to be delivered on the following Monday.

Please note, as with all of our shipping methods, two-day shipping estimates apply to business days only. If you place an order on Friday, your order will arrive on Tuesday (order is placed before 9am PT) or Wednesday (order is placed after 9am PT) the following week.

My Hydro™ orders

We strive for each My Hydro™ order to be uniquely you. Therefore, they are fulfilled separately from other Hydro Flask orders in an exceptional location that provides fast and dependable shipping. If you’d like to purchase other Hydro Flask products while ordering your My Hydro™, two orders will need to be completed (one on MyHydro.HydroFlask.com and one on HydroFlask.com) and two shipments will be required.

Shipping MethodProcessing TimeShipping TimePrice
FedEx Ground24 - 48 hours1 - 5 business daysFree on $30+
Two-day shipping for orders placed before 9am PTSame business day1 - 2 business daysVaries depending on weight and size of order
Two-day shipping for orders placed after 9am PTNext business day by 9am PT1 - 2 business daysVaries depending on weight and size of order
My Hydro™ FedEx Ground1 - 3 business days1 - 5 business daysFree on $30+
How do I track my order?
As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the FedEx or USPS website to follow your new Hydro Flask on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.
Can I ship to APO/FPO addresses?
Yes, but you will need to contact us directly for prices, times, and other logistics. Depending on the country, there may be extra costs due to customs, tariffs or taxes. Please email [email protected] or call 888-584-9376 for a shipping quote.
Can I ship to international addresses?
Unfortunately, no. Hydro Flask does not currently ship to international destinations.
Can I ship my order to someone else or a different address?

Yes! Orders can be shipped to a different address other than the billing address. During the order process, you will be given an option to “Ship to this address” or “Ship to a different address.” At that point, you can enter a different shipping address.

How is the shipping cost determined?

Orders of $30+ will receive Free FedEx Ground shipping. Otherwise, your shipping cost will reflect the rules below. We will offer you the option to upgrade your shipping to FedEx 2-Day on most orders. That price is determined by FedEx via the weight and sizing of the products within your order.

Shipping MethodProcessing TimeShipping TimePrice
FedEx Ground24-48 hours1-5 business daysFree on $30+
Two-day shipping for orders placed before 9am PTSame business day1-2 business daysVaries depending on weight and size of order
Two-day shipping for orders placed after 9am PTNext business day by 9am PT1-2 business daysVaries depending on weight and size of order
My Hydro™ FedEx Ground1-3 business days1-5 business daysFree on $30+
Do I really get Free Shipping if I spend $30+?

Yep, it's true! Hydro Flask offers free FedEx Ground shipping on qualified orders: $30+ subtotal or using a free shipping discount code. Valid throughout the United States, including Alaska and Hawaii.

Free shipping does not apply to Pro Deal orders and cannot be combined with some promotional discount codes.

Care and Cleaning

Care and Cleaning


Is my Hydro Flask bottle dishwasher safe?

All Hydro Flask powder coated bottles are dishwasher safe. Hydro Flask Coffee Mugs are not powder coated, and they are not dishwasher safe.

How should I clean my Hydro Flask bottle?

We recommend warm soapy water and a Hydro Flask bottle brush.

There are a few options. All Hydro Flask powder coated bottles are dishwasher safe. If you prefer handwashing, we recommend warm soapy water and a Hydro Flask Bottle Brush and our Straw and Lid Cleaning Set. If scrubbing is not your thing and a dishwasher is out of the question, our Natural Cleaning Tablets are a great natural way to clean your bottle with almost no effort. Just fill your bottle with warm water and drop in one tablet per 32 ounces of water. Let stand for 15 - 30 minutes and rinse.

How should I clean my Hydro Flask bottle caps and lids?

All Hydro Flask caps and lids are top rack dishwasher safe. If you prefer handwashing, we recommend warm soapy water and a Hydro Flask Straw and Lid Cleaning Set. If scrubbing is not your thing and a dishwasher is out of the question, our Natural Cleaning Tablets are a great natural way to clean your bottle accessories with almost no effort. Just fill a bowl with warm water, add your items (disassemble if needed), and drop in one tablet per 32 ounces of water. Let stand for 15 - 30 minutes and rinse.

What products can the Natural Cleaning Tablet clean?

It works on hard-to-clean products and especially those that can’t go in the dishwasher: water bottles, growlers, tumblers, insulated coffee cups, coffee pots, thermoses, hydration reservoirs, sports caps, lids, straws, bite valves and whatever else you can think of.

Additional Natural Cleaning Tablet Questions:

What materials will the Natural Cleaning Tablet clean?

Stainless steel, glass, plastic, porcelain, silicone, and metal.

How do you clean bottle cap, lids, straws, and reservoir drink tubes?

Fill a bowl with warm water, add the item you would like to clean, disassemble it if necessary, add a Natural Cleaning Tablet, let it sit for 15 - 30 minutes and rinse.

Will the Natural Cleaning Tablet affect the finish of my bottle? 

It will remove stubborn coffee and tea stains and restore the original finish of your bottle. Other than that, it won't change the finish.

Do the Natural Cleaning Tablets expire?

Nope. They will lost effectiveness if they are not stored in a cool, dry place.

How many Natural Cleaning Tablets should I use?

One tablet is good for one liter or 32 ounces of water.

Is the Natural Cleaning Tablet safe?

It is made from only natural and biodegradable ingredients.

Does the Natural Cleaning Tablet leave any residue or a film?

It doesn't leave any sort of film, residue, or taste.

Do I need a scrub brush with the Natural Cleaning Tablet?

Nope. Just add water and a tablet and let it do its thing.

What do I do if I have a really tough stain? 

Use hot water and let it stand overnight with a tablet. Or throw in an extra tablet if needed.

Are these tablets in single-use wrapping or are all 15 tablets in one pouch? 

Yes, all 15 tablets are individually wrapped in 1 resealable carton.

Where are the Natural Cleaning Tablets made?

Ingredients are sourced from natural elements in the USA and made by HydraPak in Oakland, CA.

How should I clean my Hydro Flask mug?

The Hydro Flask Mug is not dishwasher safe. To clean, handwash with warm soapy water.

I think I see rust in my bottle, how do I clean it?

Stainless Steel is not rust proof, but it is rust resistant. If you see rust it can be removed by using a mixture of baking soda or vinegar on the rust spot, let it sit for 5-10 minutes, then scrub with a soft sponge or bottle brush. If you can't remove the rust, we encourage you to submit a warranty claim for your bottle.

How do I clean my Insulated Lunch Box?

Wipe with a damp cloth and let air dry.

How do I clean my Insulated Tote?

Wipe with a damp cloth and let air dry. Do not use harsh cleaning products or chlorine bleach. Do not clean in washing machine or dry in dryer unit. Do not dry clean.

How do I clean my Hydration Pack or Bottle Slings?

Wipe with a damp cloth and let air dry. Do not use harsh cleaning products or chlorine bleach. Do not clean in washing machine or dry in dryer unit. Do not dry clean.

How should I wash my Hydro Flask Apparel?

Wash apparel inside out with cold water, mild detergent and similar colors using a gentle cycle. Avoid using bleach and do not dry clean. Do not use fabric softener on HydroFree apparel. Tumble dry low or hang dry.

PRODUCT WARRANTY

Product Warranty


Hydro Flask® guarantees every Hydro Flask® product with a limited warranty against manufacturer defects!

Hydro Flask® Lifetime Warranty
Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
Hydro Flask® 5-Year Limited Warranty

Hydro Flask Unbound Series Soft Cooler Pack, Hydro Flask Unbound Series Soft Cooler Tote, Tag Along Small Bottle Sling, Tag Along Large Bottle Sling, Lunch Tote, Insulated Totes, and Lunch Boxes carry a 5-year limited warranty against manufacturer’s defects. Hydro Flask will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address the defects when available. A receipt may be requested to verify date of purchase.

Hydro Flask Satisfaction Guarantee
All Hydro Flask Apparel carries a 100% satisfaction guarantee. If for any reason you are not satisfied with the workmanship, fit, or style of your Hydro Flask apparel, it can be returned for a refund or replacement within 30 days of the initial purchase. To authorize your return, please contact our customer service team at 888-584-9376.

 

Before submitting a warranty claim, please read the following:

  1. Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
  2. Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.
  3. Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.HydroFlask.com and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage. We will e-mail you a pre-paid shipping label to return the damaged flask and will send out a replacement flask upon receipt.
  4. Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask.
  5. My Hydro Warranties: If you need to claim your My Hydro product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee every piece of your My Hydro will be available for warranty.
  6. International Warranty Claims: If you purchased your Hydro Flask® from a European retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay. Europe based consumers, if you do not have a retailer in your area or purchased your Hydro Flask® outside of your area/country, please visit our Europe website for more details(link in footer). If you purchased your Hydro Flask® from a Canadian retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay.

Warranty claims will only be approved by Hydro Flask® if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Hydro Flask® product, as limited by or subject to applicable law. The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.

Please note your Warranty Claim Hydro Flask® will be replaced by the same size and color Hydro Flask. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask. Those that have purchased engraved flasks will not get an engraved flask sent to them under our warranty replacement policy.

In no event shall Hydro Flask® be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

8/8/2019 Update: YOU WILL BE REQUIRED TO SHIP YOUR WARRANTY PRODUCT BACK TO HYDRO FLASK FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT PRODUCT. 

Please follow the link below to sign in and enter your warranty details. We will contact you regarding your next step.