For fastest resolution, please call our customer service team during business hours. It often takes our consumer service team up to 48 hours to respond to email submissions.


Through the years, you’ve asked some excellent questions. You’ll be happy to find all the answers to your most Frequently Asked Questions right here:

Frequently Asked Questions


Call Us

We’re in the office and happy to hear from you:
9am to 5pm, Monday to Friday, GMT+1.
We’re offline and out exploring on Saturday and Sunday.


Email Us

For US inquiries please reach out through the US contact page.

For Europe/UK inquiries exclusively please Email us at: [email protected]


Write to Us

Hydro Flask, Route de la Chaux 4, 1030 Bussigny sur Lausanne, Switzerland

Interested in becoming our retailer, need to reorder or have a question about customer orders? We will gladly help. You may also enquire about Hydro Flask in countries outside of the USA including Europe, the Middle East and Africa.

New Account Enquiry

Thank you for contacting Hydro Flask regarding dealer opportunities. Our mission is to provide a premium product to enhance the lives of active consumers. It is critical to us that we partner with accounts who understand and fit with this mission in order to ensure our mutual success.

For retail enquiries from Europe, Middle East, and Africa, please write to [email protected]


Custom Orders

Hydro Flask Co-brand

When you place your own logo on Hydro Flask products, you’re making a statement. You’re telling your customers and clients that you value the best quality, service, performance and experience. You also value your customers and want them to have the best experience possible.


Hydro Flask values partnerships with Craft Beer and Cafe/Coffee brands that align with its brand and business. When you choose to partner with Hydro Flask by engraving  your logo on our products, you’re showing your shared passion for and commitment to our highest values – high quality, high performance, giving back, living a healthy lifestyle and, of course, having fun.

Get Started

Interested in hearing more? Please contact our sales team at [email protected]. Please note that individual bottles cannot be customised.



Email Us

Europe, Middle East and Africa:

[email protected]

Asia Pacific & Latin America:

[email protected]

Rest of World:

[email protected]

For United States media and press inquiries,
please reach out to us at [email protected]

For press inquiries in Canada,
please contact Heather Taylor at [email protected]

For press inquiries in the United Kingdom,
please e-mail Abbie Baynes at [email protected]

For press inquiries in Germany,
please e-mail Marius Oppold at [email protected]

For press inquiries in France,
please e-mail Blanche Legeay at [email protected]

For press inquiries in the Benelux, please contact:
Dimitri Papageorges (the Netherlands) at [email protected]

Our advocacy programme, Parks for All, focuses on one overarching goal: supporting the development and maintenance of public green spaces everywhere. This extends to parks of all kinds and sizes, in the U.S. and beyond. For us, parks represent places that make us happier, healthier and more fulfilled. Parks for All is our way of sharing the love we have for green spaces and ensuring that these special places get the attention and protection they deserve.

If your donation request does not fall within this realm, we have to respectfully decline participation with your cause. If your request does align with the mission of Parks for All, please visit the Parks for All page or email us directly at [email protected].