Terms & Conditions

AGREED TERMS

1. About us

1.1 Company details. HOT (UK) LIMITED (company number 02990768) (we and us) is a company registered in England and Wales and our registered office is at 280 Bishopsgate, London, United Kingdom, EC2M 4AG. Our main trading address is 280 Bishopsgate, London, United Kingdom, EC2M 4AG. We operate the websites www.hydroflask.com/gb, www.hydroflask.com/eu, www.hydroflask.com/de, www.hydroflask.com/fr and www.hydroflask.com/es

1.2 Contacting us. To contact us please email our customer service team at [email protected]. How to give us formal notice of any matter under the Contract is set out in clause 14.2 or you can click here for our return process.

OUR TERMS IN SHORT

Ordering from Us

When you place an order on our site, we’ll confirm it by email. A contract between us is only formed once we send you a dispatch confirmation.

Your Right to Cancel

Changed your mind? No problem. You can cancel your order within 30 days of receiving our dispatch confirmation for a full refund. You’ll just need to return the item to us within 14 days of cancelling. See our Returns page for how to do this.

Delivery

We deliver only within the UK. Delivery is usually within 30 days of dispatch confirmation, and you’ll own the item once it’s paid for and delivered.

Prices and Payment

All prices include VAT. Delivery is free for orders over £30, and £5 for orders under that. You’ll see all charges clearly before you confirm your order. We accept a range of payment options through Klarna and Stripe.

Guarantee

Hydro Flask products come with a limited lifetime guarantee against manufacturing defects (or 5 years for some items). Normal wear and tear isn’t covered.

Problems? We've Got You Covered

If your item is faulty or not as described, you’re entitled to a full refund under your statutory rights. Our full terms explain this in more detail.

2. Our contract with you

2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3 Language. These Terms and the Contract are made only in the English language.

3. Placing an order and its acceptance

3.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.

3.4 Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

3.5 If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4. Our goods

4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2 The packaging of your Goods may vary from that shown on images on our site.

4.3 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

5. Return and refund

5.1 You may cancel the Contract and receive a refund, if you notify us as set out in clause 5.2 within 30 days of your receipt of the Dispatch Confirmation.

5.2 You can contact our Customer Services team at [email protected]. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email then your cancellation is effective from the date you send us the email.

5.3 If you have returned the Goods to us under this 5 because they are faulty or mis-described, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay.

5.4 If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back or hand them to our authorised carrier. Please see our Returns Page for our returns address, printable returns labels and information about our authorised carrier and how to arrange a return.

6. Delivery, transfer of risk and title

6.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.

6.2 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.

6.3 You own the Goods once we have received payment in full, including of all applicable delivery charges.

6.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

6.5 If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods. We shall repay you the price you paid for the Goods after deducting reasonable storage, insurance and selling costs and any shortfall between the resale price and the price you paid for the Goods.

7. No international delivery

7.1 Unfortunately, we do not deliver to addresses outside the UK.

7.2 You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK. For international deliveries please visit our country shops here.

8. Price of goods, delivery charges and discount codes

8.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.

8.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

8.3 The price of Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

8.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. Our typical transport rates are:
Free Shipping threshold £30/€35
Shipping fee under threshold £5/€5

8.5 We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

8.6 All discount codes are applied to the value of the Goods excluding delivery costs and are subject to these general terms. The discount code must be entered and applied in the “Add Discount Code” field during the checkout process for the discount to be deducted from your order.

Unless explicitly stated, discount codes cannot be combined with other discounts or promotions. Discount codes may be limited to redemption in respect of certain products or certain products may be excluded. Discount codes cannot be exchanged for cash or used to purchase gift cards.

We reserve the right to modify or cancel discount codes at any time. If we refuse a discount code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

9. How to pay

Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay later
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Stripe
In cooperation with Stripe, Inc., a Delaware corporation we offer you the following payment options:
Sofort, Ideal, Giropay, Afterpay, Visa, Electron, Mastercard & American Express.
Further information and Stripe’s user terms you can find here. General information on Stripe you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Stripe’s privacy center.

9.1 Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.

10. Guarantee

10.1 We provide a limited lifetime guarantee against manufacturing defects and a 5 year guarantee on Soft Goods products from the date of our Dispatch Note. The guarantee does not cover normal wear and tear (dents, scratches, powder-coat chips, etc.) or damage caused by misuse, please see here for additional information.

Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

These Terms also apply to any repaired or replacement Goods supplied by us to you.

11. Our liability: your attention is particularly drawn to this clause

11.1 References to liability in this clause 11 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

11.2 We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.

11.3 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) any other liability that cannot be limited or excluded by law.

11.4 Subject to clause 11.3, we will under no circumstances be liable to you for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill;
(f) any indirect or consequential loss.

12. Termination

12.1 Without affecting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you fail to pay any amount due under the Contract on the due date for payment;
(b) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business;
(c) your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

12.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

12.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

13.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

14. Communications between us

14.1 When we refer to "in writing" in these Terms, this includes email.

14.2 Any notice given by one of us to the other under or in connection with the Contract must be by email.

14.3 A notice is deemed to have been received by email, at 9.00 am the next working day after transmission.

14.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

15. General

15.1 Assignment and transfer. We may assign or transfer our rights and obligations under the Contract to another entity.

15.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

15.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

15.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

15.6 Governing law and jurisdiction. The Contract is governed by English law and you and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.