Products purchased on the Hydro Flask website can be returned to Hydro Flask for a full refund within 30 days of the purchase date. In order to be eligible for return, products must be in an unused condition with their original packaging intact.
If you have purchased a Hydro Flask from one of our dealers, please contact them directly for their return policy.
My Hydro Orders: Because all My Hydro™ orders are made to be uniquely you, they are not eligible for returns.
Here's what to do:
- You can return your purchase for up to 30 days from the purchase date.
- Acquire an RMA Number by calling our Customer Service Team at 888-584-9376.
Mail the return package to:
14135 NE Airport Way
Portland, OR 97230
- Please reference your order number from your HydroFlask.com purchase.
- Clearly reference your RMA number that you acquired from our customer service team.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
- Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable. We do not accept COD deliveries.
- Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.