How can we help?How can we help?

How can we help?

Call Us: 0207 660 6937
M-F | 8am - 5pm GMT

ONLINE ORDERS

Online Orders

What methods of payment does Hydro Flask accept?

We accept Visa and MasterCard.

Why does my credit card or debit card show two charges?

Sometimes credit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorisation charge is placed on credit cards that temporarily holds funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorisation becomes an approval and charges your account. The authorisation is released at a maximum of 72 hours from the time of order.

The address I typed is correct, but the website is not accepting it. What should I do?
Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call our Customer Service on 0207 660 6937 for further assistance.
Why does my Hydro Flask not have a registered trademark symbol?
Newly produced Hydro Flasks do not feature a registered trademark symbol next to our logo. This decision was made to enhance the presentation of the logo on our bottles. The absence or presence of a Hydro Flask registered trademark or R symbol next to our logo is not an indicator of authenticity.
What do I do if my promotion code doesn’t work?

Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify that the date when you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact our Customer Service on 0207 660 6937.

Returns

Returns

YOUR RIGHT TO CANCEL

As a consumer, you have a right to cancel a Contract concluded through this Site within 14 days.
The cancellation period in respect of product(s) ordered by you will expire after 14 days from the day on which you acquire (or a third party other than the carrier who you have notified to us acquires) physical possession of the product(s). To meet the cancellation deadline, it is sufficient for you to send your communication notifying us of your exercise of your cancellation rights before the cancellation period expires.
To exercise the right to cancel, you must inform us of your decision to cancel the relevant Contract by a clear statement (e.g. by letter sent by post or email). You can do this by contacting our customer service team.

RETURNING YOUR PRODUCT(S)

If you exercise your right to cancel, you will need to return your product(s) to us.  Please contact our customer service team, and package the goods in their original packaging with any product tags intact. Secure the package, affix the return label to it (a printed return label is included with the parcel) and take the package to the nearest DHL collection point.  Please ensure that you obtain and retain proof of posting.


REFUNDS

If you cancel an order, we will reimburse to you all payments received from you, including the costs of standard delivery.  We do not refund express delivery charges.
We will reimburse you without undue delay and in any event within 14 days after the day we have received the product(s) back from you or, if earlier, 14 days after the day you provide us with evidence that you have returned the products to us.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have agreed otherwise.

SHIPPING AND HANDLING

Shipping and Handling

How long will my order take to arrive (including processing and shipping)?

Depending on the shipping method selected, processing and shipping times vary. Orders are processed and shipped during business hours only, so please note that the below estimates do not include nights, weekends or holidays.

Standard delivery

Orders placed before 1PM GMT will be processed same day and arrive within three to five business days if you chose standard delivery as the shipping method. Orders placed after 1PM GMT will be processed and shipped the next day.

Next-day delivery

Orders placed before 1PM GMT will be processed on the same day and arrive on the next day if you chose next-day delivery as the shipping method. Orders placed after 1PM GMT will be processed and shipped the next day. Please note that this is applicable to next-day delivery orders made from Monday to Saturday. Next-day delivery orders made on Friday will be shipped on Monday and delivered on Tuesday.

How do I track my order?

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the GLS or DHL website to follow your new Hydro Flask on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.

Can I ship to international addresses?

Orders made on the Hydro Flask UK Website can only be shipped into the UK.

Can I ship my order to someone else or a different address?
Yes. Orders can be shipped to a different address other than the billing address. During the order process, you will be asked first for a billing address, then you will be given an option to “Ship to this address” or “Ship to a different address.” At that point, you can enter a different shipping address.
PRODUCT CARE

Product Care


Your Hydro Flask is a life-long companion. Follow the simple maintenance steps below and your bottle will keep providing the pure refreshment you love in the years to come.

How To Care For The Bottle Before Initial Use
Hand-wash your flask and cap with hot, soapy water. Rinse the flask as well as the cap and it’s ready for adventure.
Things You Shouldn’t Do With Your Hydro Flask Bottle

Hand-wash your flask and cap with hot, soapy water. Rinse the flask as well as the cap and it’s ready for adventure.

  1. Put your flask through the dishwasher or soak the exterior in hot water: The dishwasher can get hot enough to affect the insulation property of the flask as well as discolour the powder coat. Similarly, soaking your entire flask in hot water can discolour the powder coat.
  2. Put your Hydro Flask in the freezer: Due to the double-wall vacuum insulation, the water inside will be protected from the temperature inside the freezer and won’t freeze. If you want ice-cold water, put some ice cubes inside your flask and notice how long it takes them to melt!
  3. Put your flask on the stove: Due to the double-wall vacuum insulating property of the flask, the outside temperature will not change the inside beverage temperature. If you put your flask on any sort of stove or heat source, the heat will damage the outside of the flask.
  4. Soak or put the Flex Cap, Wide Flat Cap, Stainless Steel Flat Cap or Loop Caps through the dishwasher: The Flex Cap, Wide Flat Cap, Stainless Steel Flat Cap, Standard Loop Cap and Narrow Loop Cap can take on water when they are run through the dishwasher or submerged in water for an extended period of time. Instead, we recommend hand-washing them with hot, soapy water, rinsing and allowing them to dry.
  5. Use bleach or chlorine to clean our products: Those chemicals will ruin and rust stainless steel; therefore, they should not be used on our products.
Things You Should Do With Your Hydro Flask Bottle 
  1. Use the Bottle Brush and Straw and Lid Cleaning Set as frequently as possible.
  2. Use white distilled vinegar for cleaning: You can use household white distilled vinegar to help remove any stains or discolouration on the inside of your flask. We recommend putting half a cup of vinegar in your flask, gently swirling the vinegar around to wash any affected areas and letting it sit for five minutes. Rinse thoroughly with warm water and repeat if necessary.
  3. Use baking soda for cleaning: For those stubborn spots inside your Hydro Flask, mix two to three tablespoons of baking soda with a small amount of warm water to form a scrubbing paste. Dip the bristles of your bottle brush in the paste and work the paste into affected area on the inside of your flask. Repeat as necessary until the stains disappear.
  4. Wash your Hydro Flip Lid and Wide Straw Lid in the dishwasher: The Hydro Flip Lid and Wide Straw Lid are top-rack dishwasher safe. The cap may last longer if it is hand washed, but if it needs to be deep cleaned, the dishwasher is acceptable.