Lifetime Warranty - Let's Go!™ Promise
This Lifetime Warranty is provided by Kaz Europe Sarl, a company registered in England under company number 02990768, with its registered office at Route de la Chaux 4, 1030 Bussigny sur Lausanne, Switzerland. References in this Lifetime Warranty to "we", "us" or "our" are references to HOT (UK) Limited and references to "you" or "your" are references to the person who has purchased the Hydro Flask® from us or one of our authorized Hydro Flask® retailers.
We are so convinced that the Hydro Flask® is the best double-wall vacuum-insulated bottle available that we guarantee every Hydro Flask® product with a limited lifetime warranty against manufacturer defects. Although our lifetime warranty does not cover ordinary wear and tear, including dents, scratches, powder coat chips from the flask being dropped or damaged, etc., it does cover manufacturing defects.
Before submitting a warranty claim, please read the following:
Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note that you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about five minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.
Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.HydroFlask.com and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage. We will email you a pre-paid shipping label to return the damaged flask and will send out a replacement flask upon receipt.
Rough welds along the rim of your flask: Our flasks are welded at the rim and, on occasion, the welding can be uneven. If you receive a flask that has an uneven rim or lip, please contact us for a replacement.
Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. If you can live with it, so can we; however, if it is an annoyance, we will exchange it for a new flask.
My Hydro Warranties: If you need to make a claim regarding your My Hydro product(s) under our lifetime warranty, we will not be able to offer a replacement of the complete configuration of the relevant My Hydro product under this warranty. We will handle each warranty on a case-by-case basis, but we cannot guarantee that every piece of your My Hydro product(s) will be eligible for replacement under this warranty.
Warranty claims will only be approved by Hydro Flask® if the product was purchased from us or an authorized Hydro Flask® retailer. Details of our authorized Hydro Flask® retails can be found here. This warranty is limited to the lifetime of your Hydro Flask® product. The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.
If you believe you have a defective flask and desire to make a warranty claim, follow the link below to sign in and enter your warranty details. Alternatively, if you purchased your Hydro Flask® product from an authorized Hydro Flask® retailer, please contact the authorized Hydro Flask® retailer that you purchased your Hydro Flask® product from to make a warranty claim and avoid unnecessary shipping and handling charges and delay.
Please note that your Hydro Flask® will be replaced by a Hydro Flask® of the same size and colour. If the size and colour are no longer available, it will be replaced by one of a similar size and colour, which will be of at least equivalent value to the Hydro Flask® being replaced. Unfortunately, replacement flasks under warranty cannot be customised. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask (sorry). Once we have your defective flask, please allow 10-15 days for return delivery. You will receive a confirmation email once the flask has been processed for a warranty exchange and an additional email once the replacement flask has departed our warehouse. Those who have purchased engraved flasks will not have an engraved flask sent to them under our warranty replacement policy.
In no event shall Hydro Flask® be liable or responsible for any damage, loss, cost or expense which is not foreseeable. Damage, loss, costs or expenses are foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time that we entered into a contract. Nothing in this warranty excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; and (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
This warranty gives you specific legal rights, and you may also have other rights which vary according to region. Nothing in this warranty affects your statutory rights. If you are resident in the UK, advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
International Warranty Claims
If you purchased your Hydro Flask® from an authorized European Hydro Flask® retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay. If you do not have a retailer in your area or purchased your Hydro Flask® outside of your area/country, please contact us here.
If you purchased your Hydro Flask® from an authorised Canadian Hydro Flask® retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay. If you do not have a retailer in your area or purchased your Hydro Flask® outside of your area/country, please follow the link below to sign in and enter your warranty details. We will contact you regarding the next steps.
This warranty, its subject matter and its formation shall be governed by English law. This means that any dispute (contractual or non-contractual) or claim arising out of or in connection with this warranty will be governed by English law. You may bring any dispute which may arise under this warranty to – at your discretion – either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court – competent to settle any of such a dispute. We shall bring any dispute which may arise under this warranty to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of England. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this warranty affects your rights as a consumer to rely on such mandatory provisions of local law.
Please contact us here for a warranty claim.